Lottomart Review

Maple International Ventures and licence 51833

Lottomart is the trading name of Maple International Ventures Limited, registered in Gibraltar under number 115236, with its office at Portland House. For players in England, Wales and Scotland the casino is regulated by the Gambling Commission under account number 51833, and elsewhere by the Gibraltar Gambling Commissioner under licences 109 and 110. The About page says the company was founded in 2017, 1 year before the 2018 given by CasinoGuru. English law governs the terms, with 100% of disputes sent to the courts of England and Wales subject to local consumer protections.

One recent change matters: since the terms of 30 April 2026, customer funds are segregated at the Gambling Commission's medium protection level. The same version clarified that a £100 deposit limit counts gross deposits, separate from net loss limits.

Only the UK, Gibraltar and Crown Dependencies

The terms say the site is for customers located in the UK, Gibraltar and the Crown Dependencies, so 3 areas are accepted and every other country is outside the offer. The Prohibited List adds anyone in a FATF high-risk jurisdiction, anyone on the HMRC sanctions list, anyone in the United States and any country missing from the registration menu. Using a VPN or proxy to mask location is a listed prohibited activity (void bets, withheld winnings) and allows the casino to void bets and withhold winnings. The minimum age is 18 and rises to 21 in some territories.

The £250,000 daily win cap and £150K scratch cards

Section 26 caps cumulative winnings from games and scratch cards at £250,000 or €250,000 in any one day per player, excluding the stake, depending on account currency. The cap does not apply to progressive jackpots or lottery bets, so those pay 100% of the prize. A scratch card that advertises a £150K top prize therefore fits inside the cap, but a player who hits £150K on a scratch card and £120K on a slot the same day would be paid £250,000, which is £20,000 less than the £270,000 won. The cap applies whatever the game display shows, even for a £300,000 line.

For lottery bets, prizes above £250,000 are covered by insurance or other arrangements, and lottery winners must supply requested documents within 30 days of the result announcement, otherwise they lose the entitlement.

• Daily cap: £250,000 on games and scratch cards
• Not covered: progressive jackpots and lottery bets
• Lottery winner documents: within 30 days of the result

Withdrawals: what the terms leave unstated

Section 13 lets a player withdraw any part of the cash balance if payments have cleared, the name on the card or payment method matches the account, verification is complete and no bonus conditions are active. A minimum withdrawal exists but its amount in £ is not stated, and a fee limited to a reasonable estimate of cost may be charged below it and on bank transfers. Processing times in days and per-day limits in £ are not published in the public sections. CasinoGuru counts 3 payment methods, and review-site listings lists Visa, Mastercard and bank transfer in pounds.

Corporate cards and, in Great Britain, credit cards are not accepted, and payments must come from an account in the player's own or joint name, since a mismatch can lead to forfeiture of 100% of the winnings.

Passports, proof of earnings and confiscated winnings

Section 6 allows the casino to request a passport, driving licence, birth certificate, proof of address, proof of earnings and bank statements, and to check source of funds. Until the checks finish, 100% of withdrawals can be blocked. If checks cannot be completed to the casino's reasonable satisfaction, the account is suspended, winnings are confiscated and the account may be permanently closed. Checks can recur at any time, even after 12 months of play. A player with a £1,200 balance who cannot produce proof of earnings could therefore face a frozen account, not just a delayed payout.

The dormancy fee: the greater of 2% or £1

An account is dormant after 12 continuous months without a deposit, withdrawal, bet or other purchase. The casino then tries to refund 100% of the cash balance to the associated payment methods, voids pending wagers, expires bonuses and removes Diamonds. From the first day of the following month it charges a monthly fee of the greater of 2% of the cash balance or £1, and a balance under £1 is reduced to zero. On £400 the fee is £8 a month, on £30 it is £1. The casino promises to contact the player at least 30 days before dormancy, and the fee can be refunded on request after reactivation.

The welcome wheel in one paragraph

New customers who stake £10 in cash on slots can spin a prize wheel for up to 500 free spins. The wheel must be used and spins claimed within 4 days, spins played within 24 hours, and winnings are paid as cash. One claim is allowed, and the bonus page on this site has the details.

4,000 slots, 68 providers and the Diamond Club

The About page claims more than 4,000 slots, and CasinoGuru counts 68 providers. The casino also offers live games, bets on lotteries such as US Powerball and Mega Millions (it is not connected to those lotteries) and scratch cards including Cash Factor, Cleoscratcha and RainbowScratches. The Diamond Club loyalty scheme has 4 tiers, from Bronze to Platinum. Support is by live chat, which CasinoGuru marks 24/7, and by email; the dormancy reminder comes 30 days ahead.

3 complaints, 12,972 reviews

CasinoGuru gives a Safety Index of 7.5, Above average, with a revenue tier above €20,000,000, rates the terms mostly fair with 2 issues, and counts 3 complaints, all 3 rejected and 0 open. Trustpilot shows 4.5 stars from 12,972 reviews, while the casino's own page rounds that to more than 10,000. AskGamblers has 0 reviews. A score this high on a base this large is a sign of satisfied day-to-day play, but the 2 terms issues CasinoGuru flags point to the daily cap and the confiscation clauses.

Safer gambling tools

Play Sense offers deposit limits and net loss limits by day, week or month; lowering one is instant, raising or removing one takes 24 hours. Time outs run from 24 hours to 30 days, self-exclusion from 6 months to 5 years, and GAMSTOP is supported. Reality checks are available, and a limit lowered from £500 to £200 applies instantly.

Who Lottomart suits and who should avoid it

Lottomart suits a UK resident who wants slots, scratch cards and lottery bets in one pound account, stakes £10 to £100 at a time and values 4.5 stars from 12,972 reviews. It does not suit a player outside the 3 permitted areas, a player chasing wins over £250,000 in a day from games, or anyone who wants a published payout time: none is given in the terms.

Complaint history

The operator